Keep customer service seamless this Christmas with Agentforce and VISEO
Discover how Agentforce 360 can help your service team maintain seamless customer service over the holiday period. Quick to deploy, realistic and ready before Christmas.
As the holiday season approaches, service leaders across industries face a familiar challenge: reduced staffing, rising service volumes and the pressure to maintain customer experience while teams take a well-earned break.
Whether you’re managing service at a manufacturer, financial adviser, property group or retailer – the symptoms are the same. Skeleton crews. Slower response times. Mounting backlogs. And the risk of customer frustration just when expectations are highest.
This year, there’s a way to keep your service running smoothly without overloading your team: Agentforce 360, implemented with the help of an experienced Salesforce partner like VISEO. Agentforce 360 (typically known as Agentforce) can handle common queries, such as checking order status, updating account details, or providing standard product information. This means your human team can focus on complex requests, or simply enjoy their well-earned break.
Getting started with Agentforce is faster and simpler than you might think.
“Our goal is to get a simple agent handling the routine queries first. These are the requests that normally clog up your inbox or service queue,” says Ivan Bate, VISEO Australia’s Head of Advisory. “We’ve implemented service agents successfully with our customers before, and we know exactly where the quick wins are. Setting up a basic agent can be done quickly, with minimal risk, and cost far less than most people expect.”
Setting up an agent can be done quickly, with minimal risk, and cost far less than most people expect.
For many organisations, concerns about testing, risk, or implementation complexity can feel like a barrier. But as Ivan points out, “It’s actually easier than you think to get an agent live for the holiday period. You don’t need to automate everything at once. You can start with the high-volume, simple requests and expand later.”
The result? A customer reaching out on Boxing Day or during the week between Christmas and New Year can still receive prompt, accurate service, protecting your brand reputation and reducing stress on your team.
Don’t wait until the holidays hit
We can help you get a simple service agent up and running before Christmas, so you can maintain continuity and give your team the break they deserve. Get in touch today to make it happen.