Watch: Geocon and VISEO transform property ownership with Agentforce

VISEO has released a new customer testimonial video spotlighting Geocon, one of Australia’s fastest-growing property developers. The video marks a new milestone for Geocon with the adoption of Agentforce – Salesforce’s autonomous AI agent – now powering a smarter approach to post-construction maintenance and customer service.

In the video, members of Geocon’s leadership team explain how they have transformed their maintenance request process by replacing fragmented systems and email inbox requests with a single intelligent portal powered by Agentforce.

Now, owners, tenants and building managers log issues 24/7 using natural language. Agentforce instantly identifies the property, checks warranty eligibility and routes cases to the right subcontractors, all without human intervention.

“Agentforce made sense for us initially for our general maintenance request workflow,” said Andy Magee, CIO at Geocon. “We were able to inject Agentforce into a process that was largely manual. And then looking forward, it will play a large role in several other processes in our business.”

The impact has already been significant.

• Case routing time has dropped from 6.5 hours to near-instantaneous.
• Data compliance has jumped from 33% to 100%.

Ned Pattinson, Geocon’s Director of Operations, Construction, added: “Minimal touchpoints along the process ensure the customer experience is one they remember and delivers on a product they won’t forget.”

As a Salesforce partner, VISEO worked closely with Geocon to implement Agentforce, building on a partnership that spans more than four years. From CRM foundations to AI-driven automation, VISEO has helped Geocon scale its Salesforce platform to meet the evolving needs of its business and customers. 

“Our relationship with VISEO continues to go from strength to strength,” said Andrew Clarke, Geocon’s General Manager, Development. “The deployment of Agentforce has given us the opportunity to look at how we can streamline our processes into the future. And we’re excited about what that can offer us as a business and where this partnership can take us.”

Watch the video below to hear directly from Geocon’s team and explore Geocon’s Agentforce project in detail.